Label questions answered.
Label Application
Q I have lost the instructions, how do I apply the iron-on clothing labels?
A You need to use a hot, dry iron. Place the non-stick baking paper supplied with your labels over the label then hold the iron onto the label for about 10 seconds (for standard size). Allow the paper to cool before you remove it from over the label. The heat from the iron melts the label and then as the label cools it hardens again with the adhesive activated. When it is attached correctly you will see the texture of the fabric impressed on the label.
Q I have lost the paper you gave me to use with my iron-on labels. Can you tell me what it is?
A It is non-stick baking paper, either Glad Bake or Multix Bake (in Australia) which can be bought at the supermarket.
Q I need to remove a label from some clothing. How can I get it off?
A Removing clothing labels is not easy but you can try the following procedure. Place the baking paper provided over the label and reheat the label with a hot dry iron. Immediately remove the baking paper and while the label is still hot pull it from a corner. You can use a finger nail or a blunt knife to do this but please be careful not to burn yourself. The label will be soft and stretchy while it is hot. The label should peel away from the clothing. As it cools it may break and you will have to repeat this procedure until all bits of the label have been removed.
Label Design
Q Can I split a set between 2 different names?
A No, labels are printed as a set, so they will all have the same name and/or picture.
Q Can I have more than 1 name on a label?
A We prefer to design our labels with one name only although in some instances it may be appropriate to print two names, for example when young twins share clothing or other items that need to be named. What we will not do is print labels with a surname twice or names of two siblings where the intention seems to be to cut them in half. Our labels are not made to be cut in half as this destroys the integrity of the design. We want your labels to look great when others see them.
Q Is it possible to have different names as part of the pack of 6 bag tags?
A No, the packs need to be the same name and picture details.
Q How much information can I put on the labels - long names, phone numbers, etc?
A If the label you see in the label previewer does not appear how you want it to it is best to call us. As we graphically design each label before it is printed we can make adjustments for long names or if more information is needed.
Q Are the labels on the website the actual size?
A Not necessarily. The size you see will depend on your screen size and resolution. Actual dimensions of each label type are detailed on the label design page for each product.
Label Colours
Q Can I order my labels in a single colour?
A Yes you can and there is no additional charge.
Q Why does it cost $7 more to have 2-6 colours of my own choice?
A When you choose your own colours we have to set your labels up as a separate print job to the standard orders which takes more time. The $7 covers the extra time it takes to print your labels separately from all the others.
Label Quantities
Q Are 40 stickers and 50 clothing labels the smallest quantities?
A Yes, they are the minimum we print unless you place a special order by phone which would have to be quoted separately.
Postage & Delivery
Q What is the charge for postage?
A Postage for standard orders is included in the price of the order. Express postage costs an additional $10 per order for next working day dispatch. International orders mailed outside of Australia cost an additional $10.
Q How long do they take?
A Standard orders are dispatched from our office in 4 working days, and will be delivered by regular mail. Allow 2 – 4 working days within Australia for Australia Post depending on where they are being sent. International post is sent airmail but will take longer depending on the destination and local mail carrier at the receiving end.
Q Can I pay for my order but send it to another address?
A Yes you certainly can.
Q Can I place my order over the phone and send a cheque or money order later?
A Yes, but the order will not be processed until the cheque is received.
Product Faults.
Q What happens if I receive my labels and there is a mistake with the spelling or picture?
A All orders go through a checking process before they are mailed, however, errors do occasionally slip through. If this happens you should call us and if we have made a mistake we will redo the labels at no extra cost to you. However, we will print details as they are written, or typed, so if you make an error when placing your order the cost of redoing them will lie with you.
Q My iron-on labels have come off in the wash. Why?
A Our iron-on labels are guaranteed to stay on in the wash and tumble dryer if they are applied correctly. Labels will not stay on if the adhesive on the back of the label is not activated properly. You need to use a hot, dry iron. Place the non-stick baking paper supplied with your labels over the label then hold the iron onto the label for about 10 seconds (for standard size). Allow the paper to cool before you remove it from over the label. The heat from the iron melts the label and then as the label cools it hardens again with the adhesive activated. When it is attached correctly you will see the texture of the fabric impressed on the label. Instructions are enclosed with all orders.
Q My stickers are not staying on. Why?
A Stickers are guaranteed to stay on most clean, dry, smooth surfaces. We say most, because plastics are made in many different ways and we are unable to test them on everything. If you find that there is a particular item to which a sticker will not adhere but you have no problem with other items it is probably to do with that particular type of plastic. They will not stick on plastics that have silicon in them as this is designed to make the surface of the plastic non-stick.