Sorry to hear you are disappointed with the look of your labels. We have a range of fonts to choose from. The font selected was a lighter one and the surname in uppercase had a number of letters with straight uprights 'HENNE' that visually made the letters look close together. We will reprint for you in a bolder font that has slightly rounded letter shape which will fix the problem.
The label preview tool can help to select the font that provides the best style for the name and intended use (eg nursing homes).