Hi, I'm sorry to hear you did not receive them in time - we know labels for use in aged care are usually needed in a hurry. We printed and shipped the order within 2 days. The order was sent on the 12th December, standard mail (not tracked) as requested, and should only have taken a few days as we are in the same city. Either Australia Post took that long or maybe they got lost in the nursing home where they were sent? We do have an Express Shipping (trackable) option for urgent orders if it is needed.
